Responsible Gaming at a Glance
18+ Strictly Enforced
dbaee uses rigorous identity verification at registration to confirm that every player is at least 18 years of age. Underage gambling is forbidden and accounts found to belong to minors are immediately closed.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is applied it takes effect immediately, helping you manage your budget before it becomes a concern.
Time-Out Feature
Need a short break? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. Your account is temporarily suspended and all marketing communications are paused during this window.
Self-Exclusion
Players who feel gambling is becoming a problem can request a longer self-exclusion of 6 months, 1 year, 3 years, or permanent exclusion. During exclusion, account access is completely blocked.
Reality Check Alerts
Configure session-time reminders that pop up at intervals you choose — every 30, 60, or 120 minutes — showing how long you have been playing and your net win or loss for that session.
24/7 Support
Our dedicated responsible gaming support team is available around the clock, every day of the year, via email at [email protected]. If you or someone you know needs help, do not hesitate to reach out.
1. Our Commitment to Safe Play
dbaee was built on a simple principle: online gaming must be a positive experience for every player. We recognise that the vast majority of players in Bangladesh who visit dbaee do so for entertainment, recreation, and the thrill of sport. However, we also understand that for a small number of people, gambling can escalate into a harmful habit that affects finances, relationships, and mental wellbeing.
That is why responsible gaming is not a footnote at dbaee — it is a core part of how we operate. From the moment you register an account, our platform is designed to give you full visibility and control over your gambling activity. We invest in detection systems that identify players who may be exhibiting signs of problem gambling, and our team is trained to respond with empathy and appropriate intervention.
This Responsible Gaming Policy outlines the specific tools, limits, and resources available to you as a dbaee player. We strongly encourage every player to read this page in full and to make active use of the features described. Gambling should only ever be funded from your disposable income — money you can genuinely afford to lose. It should never be seen as a way to earn income, recover previous losses, or solve financial difficulties.
2. Age Restriction & Verification
dbaee operates a strict 18+ policy. No person under the age of 18 years may register an account, make a deposit, place a bet, or participate in any game or promotional activity on the dbaee platform. This rule is absolute and non-negotiable.
How We Verify Age
During registration, all players are required to confirm that they are 18 years of age or older. However, a self-declaration alone is not sufficient. dbaee carries out Know Your Customer (KYC) identity verification checks that require players to submit government-issued identification documents, including:
- Bangladesh National Identity Card (NID)
- Passport (photo page)
- Bangladesh Birth Registration Certificate (for players aged 18–21)
Accounts that cannot be age-verified within 30 days of registration, or that are found to belong to a person under 18, will be permanently closed and any deposits will be refunded to the originating payment method. dbaee does not retain winnings generated by underage players.
Protecting Minors in Your Household
If you share a device with children or younger family members in your home in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend taking the following precautions:
- Always log out of your dbaee account when you are not actively using it.
- Do not store your login credentials in a browser that is accessible to minors.
- Enable parental control software on shared devices to restrict access to gambling websites.
- Keep financial instruments (bKash accounts, Nagad wallets, bank cards) secure and out of reach of young people.
3. Deposit & Spending Limits
One of the most effective tools for staying in control of your gambling spend is setting a deposit limit before you start playing. dbaee provides a comprehensive suite of financial limits that you can configure at any time from your account settings panel.
Available Limit Types
| Limit Type | Description | Effective From | Cooling-Off to Increase |
|---|---|---|---|
| Daily Deposit Limit | Maximum total deposits allowed in a 24-hour rolling window | Immediately upon setting | 24 hours |
| Weekly Deposit Limit | Maximum total deposits allowed in a 7-day rolling window | Immediately upon setting | 7 days |
| Monthly Deposit Limit | Maximum total deposits allowed in a 30-day calendar window | Immediately upon setting | 30 days |
| Session Loss Limit | Maximum net loss permitted in a single gaming session | Immediately upon setting | 24 hours |
| Wager Limit | Maximum total bet amount allowed per day, week, or month | Immediately upon setting | 7 days |
Setting Limits via bKash, Nagad, and Rocket
If you use bKash, Nagad, or Rocket to fund your dbaee account, you can also apply spending controls directly within those payment apps in addition to the limits set on dbaee. Using both layers of control gives you the strongest possible safeguard against overspending. dbaee encourages all Bangladesh players to explore the spending management features offered by their mobile financial service providers.
4. Time-Out & Cool-Off Features
Sometimes you simply need a break — whether you are feeling fatigued, stressed, or just want to step back and reassess your playing habits. dbaee's time-out feature allows you to pause your account for a defined short-term period without committing to a full self-exclusion.
How Time-Out Works
5. Self-Exclusion Options
Self-exclusion is the most powerful responsible gaming tool available on dbaee. It is designed for players who recognise that their gambling has become, or is at risk of becoming, problematic, and who want to take a definitive step back from the platform for an extended period.
When you self-exclude, your dbaee account is fully blocked for the chosen duration. You will not be able to log in, deposit, place bets, or participate in any promotional activity. Your account balance will be held securely and returned to you via your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days of the exclusion being applied.
Choose the duration that best reflects the level of break you need. Longer periods cannot be shortened once set — only extended.
How to Request Self-Exclusion
Self-exclusion can be requested in two ways:
- Via Account Settings: Log in to dbaee, navigate to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, and confirm your request. The exclusion takes effect within 24 hours.
- Via Email: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and preferred exclusion duration. Our team will apply the exclusion and confirm via email within 24 hours. This option is available if you are unable to access your account settings.
During Self-Exclusion
While your self-exclusion is active, dbaee will take the following steps on your behalf:
- Block all access to your account from any device or browser.
- Suppress all marketing communications including emails, SMS messages, and push notifications.
- Remove your account from any active promotional campaigns or bonus programmes.
- Flag your account internally so that customer service agents do not inadvertently assist you in bypassing the exclusion.
- If you attempt to open a new account during an active self-exclusion period, dbaee's fraud detection system will identify and close the duplicate account.
6. Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify in oneself. Many players who develop harmful gambling habits do not recognise the warning signs until the situation has already had a significant impact on their finances, relationships, or mental health. Being aware of the early indicators is the first step toward getting help.
The following behaviours may indicate that gambling has moved beyond recreational entertainment and become a problem. If you recognise several of these patterns in yourself, we strongly encourage you to use dbaee's responsible gaming tools or to seek professional support.
7. Self-Assessment Checklist
The following self-assessment questions are designed to help you reflect honestly on your current gambling habits. This is not a clinical diagnostic tool, but it can serve as a useful starting point for understanding whether your relationship with gambling is healthy. Answer each question honestly — your responses are entirely private and are not submitted to dbaee.
Have you ever spent more money gambling than you originally planned to, or stayed logged in to dbaee longer than you intended?
Have you ever gambled with money that was earmarked for essential household expenses such as rent, groceries, utility bills, or school fees?
Have you ever tried to win back money you had already lost by continuing to gamble at higher stakes or for a longer session?
Have you ever lied to a family member, friend, or colleague about how much time or money you spend on gambling?
Has gambling ever caused you to miss work, neglect family responsibilities, or withdraw from social activities you normally enjoy?
Have you ever borrowed money, sold belongings, or used credit to fund gambling, or to cover debts caused by gambling losses?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling, or when you are unable to access a gambling platform?
Have you ever gambled as a way to escape stress, anxiety, depression, loneliness, or other difficult personal circumstances?
8. Getting Help & Support
If you believe that gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to seek help. There is no shame in asking for support — reaching out is the most important and courageous step you can take. dbaee is committed to connecting our Bangladesh players with the resources they need.
Contact dbaee Directly
Our responsible gaming team can apply account restrictions, process self-exclusion requests, and provide a non-judgmental listening ear. All communications regarding problem gambling are treated with strict confidentiality and are handled separately from standard customer service enquiries.
External Support Organisations
dbaee encourages players who are struggling with problem gambling to seek guidance from qualified counsellors and professional support services. The following organisations provide confidential support and resources for individuals and families affected by problem gambling:
| Organisation | Type of Support | Contact |
|---|---|---|
| Gamblers Anonymous | Peer support group meetings and 12-step recovery programme | www.gamblersanonymous.org |
| GamCare | Free confidential information, advice, and counselling for problem gamblers and their families | www.gamcare.org.uk |
| BeGambleAware | Independent information and referral to local treatment services worldwide | www.begambleaware.org |
| National Problem Gambling Helpline | 24/7 confidential helpline with access to trained counsellors | 1-800-522-4700 (international) |
| Kaan Pete Roi (Bangladesh) | Bangladesh-based emotional support helpline for individuals in distress | 01779-554391 |