dbaee Privacy Policy
Your Data, Protected.
At dbaee, your privacy is a fundamental commitment — not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we store it, and the rights you hold as a valued Bangladesh player on our platform.
Privacy at a Glance
SSL Encryption
All data transmitted between your device and dbaee is protected by industry-standard 256-bit SSL encryption, keeping your personal and financial information safe at all times.
No Data Sales
dbaee does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to deliver and improve our services.
Your Rights Matter
You have the right to access, correct, and request deletion of your personal data at any time. Submit a data request to our support team and we will respond within 30 days.
Cookie Control
dbaee uses cookies strictly for session management, platform performance, and user experience. We do not deploy third-party advertising or behavioural tracking cookies.
Payment Data Security
Payment data processed via bKash, Nagad, Rocket, Upay, and partner banks is handled through their own secure environments. dbaee does not store your full payment credentials on its servers.
Defined Retention Periods
We retain your account data for a minimum period required by responsible gaming and anti-money laundering obligations, after which it is securely deleted or anonymised.
1. Introduction & Scope
This Privacy Policy ("Policy") describes how dbaee ("we", "us", "our", "the Platform") collects, processes, stores, shares, and protects personal data relating to users ("you", "your", "the Player") of the dbaee website located at https://dbaee.net, including all associated services such as casino games, sports betting, payment processing, customer support, and promotional activities (collectively, "the Service").
dbaee is committed to protecting the privacy and personal data of all Bangladesh players who use our platform. We recognise that the information you share with us is sensitive, and we treat it with the highest degree of care, transparency, and responsibility. This Policy outlines your rights, our obligations, and the technical and organisational measures we have in place to safeguard your data.
This Policy applies to all personal data collected through:
- The dbaee website and any associated mobile-optimised web pages.
- The account registration and KYC verification process.
- Deposit, withdrawal, and payment processing activities.
- Customer support communications via email and live chat.
- Promotional communications, newsletters, and bonus notifications (where you have opted in).
- Cookies and similar tracking technologies deployed on the dbaee website.
By registering an account on dbaee, completing a deposit, or otherwise using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the dbaee platform.
2. Data We Collect
dbaee collects personal data that is necessary for the operation of a safe, compliant, and enjoyable online gaming and sports betting platform. We collect data in three primary ways: information you provide directly to us, information collected automatically through your use of the Service, and information received from third-party partners where applicable.
2.1 Data You Provide Directly
When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you may provide the following categories of personal data:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, NID number, passport number | Registration & KYC verification |
| Contact Data | Email address, Bangladesh mobile number, residential address, city (e.g., Dhaka, Chittagong, Sylhet) | Registration & account updates |
| Financial Data | bKash/Nagad/Rocket account number, bank account details, transaction history | Deposits, withdrawals & KYC |
| Verification Documents | Scanned NID card, passport photo page, utility bill, bank statement | KYC verification process |
| Support Communications | Email contents, chat transcripts, complaint details | Customer support interactions |
| Responsible Gaming Data | Deposit limit preferences, self-exclusion requests, cooling-off period requests | Responsible gaming tools usage |
2.2 Data Collected Automatically
When you browse or use the dbaee platform, certain technical and behavioural data is collected automatically through cookies, server logs, and related technologies:
- Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited, time spent on each page, game sessions initiated, betting activity, click-stream data, and navigation paths through the platform.
- Session Data: Login timestamps, session duration, geographic location (country and city level, derived from IP), and logout timestamps.
- Performance Data: Error logs, crash reports, and platform response-time data used to maintain and improve the Service.
2.3 Data Received from Third Parties
In limited circumstances, dbaee may receive personal data about you from trusted third-party partners, including:
- Payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) who confirm the outcome of payment transactions.
- Identity verification service providers used to cross-check KYC documentation against official government records.
- Anti-fraud and anti-money laundering screening services that flag high-risk account patterns.
- Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who may share game-session metadata for dispute resolution purposes.
3. How We Use Your Data
dbaee processes your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes for which it was collected. The following table sets out the primary purposes for which we use your personal data and the legal basis for each processing activity:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, login credentials | Contractual necessity |
| KYC verification and age checks | Identity, verification documents | Legal obligation & contractual necessity |
| Processing deposits and withdrawals | Financial data, identity data | Contractual necessity |
| Fraud detection and prevention | Device data, financial data, usage data | Legitimate interest & legal obligation |
| Anti-money laundering (AML) compliance | Identity, financial, transaction data | Legal obligation |
| Customer support and complaint handling | Contact data, support communications | Contractual necessity |
| Responsible gaming monitoring | Usage data, betting activity, RG preferences | Legitimate interest & legal obligation |
| Platform performance and improvement | Usage data, performance data | Legitimate interest |
| Promotional communications (opt-in only) | Contact data, game preferences | Consent |
| Legal proceedings and regulatory requests | All relevant data as required | Legal obligation |
dbaee does not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Where automated processing is used (for example, in our fraud-detection systems), a human reviewer will always assess cases before any consequential action — such as account suspension — is taken.
4. Cookies & Tracking Technologies
dbaee uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how players interact with the site so we can improve performance and user experience.
4.1 What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device across different pages of the same visit (session cookies) or across multiple visits over time (persistent cookies). Cookies do not contain executable code and cannot access other files on your device.
4.2 Types of Cookies Used by dbaee
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account state, enable secure payment flows, and prevent cross-site request forgery (CSRF). These cannot be disabled. | Session (deleted on logout) |
| Functional | Remember your language preference, game display settings, and responsible gaming tool configurations (e.g., deposit limit display). | Up to 12 months |
| Analytics | Collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and which game categories are most popular. Used to guide platform improvements. | Up to 24 months |
| Security | Device fingerprinting and IP-pattern analysis cookies that help our fraud detection system identify unusual login behaviour and duplicate account attempts. | Up to 6 months |
4.3 Managing Your Cookie Preferences
You may control or delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use the dbaee platform. Disabling functional or analytics cookies will not prevent you from accessing the core Service but may affect your personalised experience.
dbaee does not deploy third-party advertising cookies, behavioural profiling cookies, or social media tracking pixels on its platform. Your browsing activity on dbaee is not shared with external advertising networks.
5. Data Sharing & Third Parties
dbaee does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to process it securely and in accordance with this Privacy Policy.
5.1 Service Providers and Technology Partners
To operate the dbaee platform, we work with a number of carefully vetted third-party service providers who process personal data on our behalf as data processors. These include:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank process the financial data required to complete deposit and withdrawal transactions. Each provider operates under its own regulated security framework.
- KYC and Identity Verification Providers: Third-party identity verification services that cross-reference submitted documents against official records to confirm player age and identity.
- Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios receive game-session data (e.g., bet amounts, round IDs) necessary to operate their games and resolve disputes.
- Platform Infrastructure Providers: Cloud hosting, database, and CDN providers who store and serve the dbaee platform. All infrastructure providers are contractually bound to maintain data confidentiality and security.
- Anti-Fraud and AML Screening Services: Services that screen transactions and account behaviour for signs of fraud, money laundering, or problem gambling patterns.
5.2 Legal and Regulatory Disclosures
dbaee may be required to disclose your personal data to law enforcement authorities, regulatory bodies, or courts in the following circumstances:
- In response to a lawful court order, subpoena, or regulatory investigation.
- To prevent, detect, or report suspected criminal activity, including fraud, money laundering, or match-fixing.
- To protect the rights, property, or safety of dbaee, its players, or the public.
- In connection with a corporate transaction such as a merger, acquisition, or asset sale, where the receiving entity agrees to uphold this Privacy Policy.
6. Data Retention & Security
6.1 Retention Periods
dbaee retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our legal and regulatory obligations. The following retention guidelines apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML and regulatory obligation |
| KYC verification documents | Duration of account + 5 years post-closure | Legal obligation |
| Transaction and payment records | 7 years from transaction date | Financial recordkeeping obligation |
| Customer support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Responsible gaming records | Duration of exclusion/restriction + 5 years | Duty of care obligation |
| Analytics and usage data (anonymised) | Up to 24 months | Legitimate interest (platform improvement) |
| Marketing consent records | Until consent is withdrawn + 3 years | Compliance with consent obligations |
When your data reaches the end of its applicable retention period, dbaee will securely delete or anonymise it so that it can no longer be attributed to you as an individual.
6.2 Security Measures
dbaee employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser and the dbaee servers is encrypted using industry-standard TLS protocols.
- Encrypted Data Storage: Sensitive personal data (including KYC documents and financial records) is stored in encrypted form on secure, access-controlled servers.
- Access Controls: Access to personal data is restricted to dbaee personnel and authorised service providers who have a genuine operational need to access it. Role-based access controls and audit logging are applied.
- Two-Factor Authentication (2FA): Available for player accounts and mandatory for all dbaee administrative systems.
- Regular Security Audits: dbaee conducts periodic reviews of its data security practices and vulnerability assessments of its technical infrastructure.
- Incident Response Plan: In the event of a data security incident that affects your personal data, dbaee will notify affected players and relevant authorities within the timeframe required by applicable law.
7. Your Privacy Rights
As a dbaee player, you have a set of rights concerning your personal data. dbaee is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.
Request a copy of all personal data dbaee holds about you, including account data, transaction history, and KYC records.
Request correction of any inacc urate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we limit how we use your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
Request your personal data in a structured, commonly used, machine-readable format so it can be transferred to another service provider.
Object to the processing of your data for direct marketing or where processing is based on legitimate interest, including profiling for responsible gaming purposes.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior lawful processing.
If you believe dbaee has not handled your data appropriately, you have the right to raise a formal complaint with our Data Protection contact or a relevant supervisory authority.
7.1 Identity Verification for Data Requests
To protect your privacy and prevent fraudulent data requests, dbaee will require you to verify your identity before fulfilling any data rights request. We may ask you to confirm your registered email address, provide a recent transaction reference, or supply a copy of your identification document. This verification step ensures that your personal data is only disclosed to you and not to an unauthorised third party.
7.2 Limitations on Erasure Requests
While dbaee respects your right to erasure, please note that we are legally obligated to retain certain categories of data for defined periods, as outlined in Section 6.1. This means that a request for complete deletion of your account data cannot always be fulfilled immediately or in full. In such cases, dbaee will inform you of exactly which data must be retained, the legal basis for its retention, and the date on which it will be deleted. Data that is not subject to a legal retention obligation will be deleted promptly upon a valid erasure request.
7.3 Children's Privacy
dbaee is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player under the age of 18 has registered an account or provided personal data, we will immediately suspend that account, delete the associated data, and refund any deposits made. If you believe a minor has registered on dbaee, please notify us immediately at [email protected].
8. Contact & Data Queries
dbaee takes privacy seriously and has dedicated processes for handling data-related queries, complaints, and rights requests. If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how your personal data has been handled, please contact us using the details below.
8.1 How to Contact Us
All data-related requests and privacy queries should be submitted to our support team. Please include your registered account username or email address so we can identify your account and respond accurately.
| Contact Channel | Details | Response Time |
|---|---|---|
| Privacy & Data Requests | [email protected] (subject: "Data Rights Request") | Within 5 business days (acknowledgement); 30 days (fulfilment) |
| General Support | [email protected] | Within 24 hours |
| Complaint Escalation | [email protected] (subject: "Formal Complaint") | Acknowledged within 24 hours; resolved within 5 business days |
| Support Hours | 24 hours a day, 7 days a week | Bangladesh Standard Time (BST, UTC+6) |
8.2 Policy Updates
dbaee reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent on-platform notification at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.
We encourage all dbaee players to review this Privacy Policy periodically. Your continued use of the dbaee platform following notification of any changes constitutes your acceptance of the updated Policy. If you do not agree with the revised terms, you have the right to close your account as described in the dbaee Terms & Conditions.
Explore dbaee With Confidence
Your privacy is protected every step of the way. Browse our full range of casino games, live cricket betting, and exclusive Bangladesh promotions — all on a platform built with your security in mind.